VirtualLifeBrasil Support

Need help? Here you can ask for support with login, the viewer, sign-up, events, land or any other question about the VirtualLifeBrasil universe.

Account

Trouble logging in, with your password, authentication or access to your account.

Go to Account

Downloads

Help installing the viewer, choosing a viewer and taking your first steps.

Open Downloads

Events

Questions about taking part, the schedule, meetups and activities on the grid.

See Events

VLB remote support

For remote assistance, download VLB-Remoto from VirtualLifeBrasil and send a ticket with the ID shown in the app. The password must be a temporary one.

VLB-Remoto for Windows VLB-Remoto for Android Linux coming soon macOS coming soon

SHA256 of the Windows installer: 0E4559CF633894B28D4A980AE8E4EA240EA6AD960064C65DCACD4B6056C00F67

SHA256 of the Android APK: d4a93f405769bd3cccbc3164a6c71bb26fca802cb2f33949f78d1021eea3f02c

ID Server 76.13.230.133
Relay Server 76.13.230.133
API Server leave blank
Key rDJR3GQF9ALnWvbFFg8LS37Q2Zmjmh0yyxOwQZv0mO8=

Remote assistance is prioritized for VIP customers, land and island owners. Never send a permanent password: use only the temporary password shown by VLB-Remoto during the session.

On Android, accept the screen capture and input control permissions when asked. The device may show scam warnings; use VLB-Remoto only when you have asked VirtualLifeBrasil for assistance.

Remote access source code

VLB-Remoto uses RustDesk, open source software licensed under AGPL-3.0. The Windows package on this page is maintained by VirtualLifeBrasil to make it easier to help our users.

Ask for Help

Fill in the details below to open a support ticket. The request will be sent to jonnycarter11@gmail.com.

Tickets are now saved in the portal database.